Who We Are
Union Chapel is an umbrella that’s home to three registered charities, Union Chapel Project (Charity Number: 1010166), The Margins Project (Charity Number: 1153070), congregational church Union Chapel (Charity Number: 1172808), and a trading subsidiary Union Chapel Directions Ltd (Company Number: 3047257).
We all work closely together and share systems. Within the context of this policy ‘we’ means all the four individually named charities and their subsidiaries. Each of these organisations are data controllers under the data protection rules.
Information we collect
We collect information directly from you when you buy products or services, make a donation or submit a form. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.
We collect personal information via our website when you register with us. When you sign up we collect information such as your name, email address and post code. Once you have registered you are not anonymous to us when you subsequently sign in.
As part of the registration process and continued use of Union Chapel’s website, you agree that any registration information you give to Union Chapel will always be accurate, correct and up to date.
You can amend your information at any point by logging into your account at www.unionchapel.org.uk or by contacting us using the contact information at the end of this policy.
We collect and retain information about your interactions with us so that we can process your interactions and deal with future queries.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
There is more specific information about the cookies we set below.
Credit & Debit cards
If you use your credit or debit card to donate to us or buy something online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard. You can find more information about PCI DSS here – https://www.pcisecuritystandards.org/security_standards/index.php
We do not store your credit or debit card details at all, following the completion of your transaction. All card details and validation codes are securely destroyed once the payment or donation has been processed. Only staff authorised and trained to process payments will be able to see your card details.
If we receive an email containing any credit or debit card details, it will be immediately deleted, no payment will be taken and you will be notified about this. All purchases or donations should be completed through our website www.unionchapel.org.uk, or over the phone on 020 7226 1686.
Sensitive personal data
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our patrons unless there is a clear reason for doing so.
How will we use the information about you?
We use the information we collect to process and fulfil your orders. We will use it to make sure you have tickets and relevant information about the products / events you have booked for.
We might also use the information to manage your account and to personalise your visits to our website. In order to improve our website we may analyse information about how you use it and the content and ads that you interact with.
Sensitive Personal Data – We collect and store limited sensitive personal data, for instance includes access requirements of disabled customers so we can provide appropriate seating. We will store this data in a secure manner if a customer wishes to be added to our access list to speed up future bookings.
We may also occasionally collect sensitive data around equal opportunities monitoring. We will always clearly state why we are collecting this data and participation will always be optional.
Marketing – If you agree we will also use the information to keep you up to date with our work and events.
You have the right to object to any of this at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.
There are three bases under which we may process your data:
When you make a purchase from us or make a donation to us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email or telephone in the case of cancellation of a show, or in the case of problems with your payment.
With your explicit consent
We will ask for your explicit consent before using your personal information in specific situations, for instance to sign up to our mailing list.
Legitimate business interests
In certain situations we collect and process your personal data for purposes that are in our legitimate business interests. For instance if you have opted in to receive email updates when making your first purchase with us we consider this give us a legitimate business interest to send you marketing emails about events similar to ones you have attended in the past in addition to regular updates about the fundraising activities you have consented to. We will provide you with an option to unsubscribe in every email that we subsequently send you.
Union Chapel is the umbrella for three registered charities: Union Chapel Project (Charity Number: 1010166), The Margins Project (Charity Number: 1153070), Union Chapel Church (Charity Number: 1172808. All three charities collect donations via Union Chapel’s website and send email communications. Whether you book to come to an event via our website, buy a drink in our bar or make a direct donation the money will support our work to maintain Union Chapel and develop activities here.
As such email updates you opt into may contain updates about any of the charities based here and their fundraising campaigns alongside other content.
If you make actively make a donation through our website we will always contact you to say thank you because we really do appreciate your support. This does not mean that you have been added to any of our mailing lists. The thank you email will include an invite for you to stay up to date with our fundraising activity. You can also opt in to receive these emails by logging in / setting up an account at www.unionchapel.org.uk. This allows us to reach out in a way which is relevant and timely and will allow you to find out how your money is spent.
If you opt in to receive our regular updates about fundraising when making a purchase we consider there is a legitimate business interest for us to also update you about events at Union Chapel.
You can also edit your preferences by logging into your account at any time. Or opt in without making a purchase by signing up to our mailing lists.
You can choose to receive updates about our main areas of activity:
- About Union Chapel – Gigs & Events
Updates about gigs and events happening at the Chapel and the activities this fundraising work supports. As well as regular general updates you will receive more specific emails about shows similar to ones you have attended previously. To do this we use data that we have stored about you, such as what events you have booked for in the past, as well as any preferences you may have told us about.
- Union Chapel Church
Keep up to date with what our congregational church is up to and the charities they are supporting.
- The Margins Project
Fundraising updates from this small charity based at Union Chapel and that works with people facing homelessness and crisis.
We will only pass details to trusted, clearly stated third parties where you have expressly given us permission to do so. These third parties may include for instance the organisers of specific events.
After signing up to receive our marketing emails, you may opt out at any point. You can do this by clicking the ‘unsubscribe’ link in the email communications or by contacting us using the contact information at the end of this policy.
If you do not opt in to receive any email updates we will not contact you beyond fulfilling your order.
How long we keep your Information for
We keep your personal information for as long as required to operate in accordance with legal requirements and tax and accounting rules. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
Maintaining and Accessing your information
If you would like a copy of some or all of your personal information you can get in touch at any point by contacting us using the contact information at the end of this policy.
We store your personal information indefinitely so that if you make subsequent purchases you do not have to create a new account and we can link them back to a single unique record that we hold for you on our system.
If there are aspects of your record that are inaccurate or that you would like to remove, you can do this by logging in to your account through our website. Alternatively please feel free to contact details at the end of this policy.
Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.
If you wish to be deleted from our records entirely please contact us using the details at the end of this policy. If there are no outstanding orders to fulfil or legal reasons in line with tax and accounting rules for us to keep your information we will delete your details.
How to contact us
020 7226 1686
19b Compton Terrace
What are cookies?
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The cookies we set
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Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.