All Things Ticketing

Ticket Sales | Ticket returns, refunds & enquiries | Agency Contact Details | If a show is sold out | Concession Tickets | Box Office Collections | Companion & Access Tickets


Ticket Sales

Union Chapel does not operate a box office, therefore we cannot sell tickets over the phone, nor do we have a physical box office where you can come to buy tickets during the day.

All tickets are sold through ticket agencies chosen by the event organisers for each show. Please check the individual event listings to see which agencies are selling for specific shows.

Whilst we cannot sell tickets ourselves we may be able to point you in the right direction. Please do get in touch: | 020 7226 1686 (Mon-Fri, 9.30am – 5.30pm).

If there are tickets left on the night of a show these will be available on the door, however, none are deliberately held back for sale on the night.

Door sales are cash only.



Returns, refunds & ticket enquiries 

Union Chapel does not have a box office and therefore cannot take returns. If you have an issue with your booking it is best to contact the agency you used directly.

Most agencies do not take returns or offer refunds.

If you have lost or forgotten your ticket most agencies will be able to re-issue it or arrange for a duplicate to be waiting for you at the door. Contact details for the most commonly used agencies are below.

If you have lost or not received an e-ticket booked through Music Glue, the agency built into our website we may be able to help you. Please do get in touch: | 020 7226 1686 (Mon-Fri, 9.30am – 5.30pm).



Agency Contact Details

Contact details for the most commonly used agencies can be found below, from time to time other agencies will be used we always try to ensure that contact details can be found on the individual event listing:

Music Glue (online box office only) – This is the agency built into our website so we can offer limited guidance and assistance

See Tickets | 0871 220 0260

Ticket Web | 08444 771 000

Ticketmaster | 0333 321 9999

Stargreen | 0207 734 8932

Ticketline | 0844 888 9991

Eventim | 0844 376 0021

Barbican Box Office | 020 7638 8891

Gigantic  (online box office only)

WeGotTickets (online box office only)

Songkick (online box office only)



If a show is sold out

Occasionally, in the run up to a sold out show, a few extra tickets are released. If this does happen we will post about it on our Facebook and Twitter, so if you can follow us on social media, do.

Failing that, we do not operate a box office, so there is no waiting list for returns. If on the night anyone has a spare ticket they are welcome to sell it on, so long as it is not at an inflated price. This is obviously very hit and miss but sometimes means there are a couple of tickets on the door.



Concession Tickets

Event organisers choose whether or not to have a concession rate and in most cases there will only be limited number of concessions tickets available.

They also choose who is eligible for a concession. It can be different for each show.

It is important to check each individual event listings for details of concession rates.

If you do purchase a concession ticket please bring proof of eligibility on the night of the event.



Box office ticket collections

If you have a ticket to collect, we will have your details at the door. Tickets can only be collected when doors open. Please make a note of which agency you used and bring you order reference number. You should also have a piece of ID, ideally the card you used to pay or picture ID, such as a driving licence.

We will not have your details in advance, so if you have any questions, it is best to contact the agency you used to book you ticket.

If you bought tickets as a gift that need to be collected on the door by someone other than yourself, please contact the agency you used to book. They should be able to change the name on the booking for you.

Agency contact details can be found above.



Companion & Access Tickets

If you are disabled and require a companion to come with you then your companion comes for free and does not need a ticket, but you do need to let us know. You can contact us via | 020 7226 1686.

Please see the access guide for more information.